If you're a new Co-wheels member, and have booked a car for more than 24 hours, we will require a deposit to be paid towards your reservation, equal to the cost of your estimated full trip time. You can find this information on your account, under 'My Bookings'.
Your deposit payment will typically be requested 1-2 working days before your reservation is due to begin. If you make a last-minute reservation on the same day as the booking, please call 0191 375 1050 during working hours, in order to pay your deposit amount.
After your journey has finished, our booking system will record the mileage you have driven, and charge your account accordingly, in order to request payment once the booking has ended.
Please note that this deposit is fully-refundable in the event of a cancellation up to two hours before your booking is due to start. After this time, our usual cancellation fees will apply.