• Can I pick up a car in one location and drop it off at another one?
• Is insurance included?
• How is the total cost of a booking calculated?
• How do I book a car?
• Do I need to pay for fuel?
• Can I use a car anywhere in the UK?
• Can I take a car abroad?
• How does driving credit work?
• What are your full terms and conditions?

• I can't remember my password - help!
• What if I need help out-of-hours?
• What happens if the car breaks down while I'm on the road?
• What happens if I have an accident?
• What happens if the car isn't there when I've booked it?
• What if there's another vehicle in the parking bay when I return the car?
• What do I do if there's a Penalty Charge Notice (PCN) on the vehicle at the start of my hire?
• I've lost my smartcard!
• I have a booking, but I have lost/forgotten my smart card!
• I want to cancel my account - how do I do this?
• What if I receive a Penalty Charge Notice?

• How is the total cost of a booking calculated?
• How do I pay?
• When will my card be charged?
• What if there is a problem with the trip?
• How is mileage calculated?
• What happens if my payment is unsuccessful?
• How do I update my card details?
• Are my account details safe?
• Can I have more than one card linked to my account?
• I currently pay via Direct Debit. Can I pay by card?
• If I finish my reservation early, will I still be charged for the full time I have booked?
• How can I view the payments I have made?
• What happens if I hire a car in London, but take it into the congestion charge zone?
• What happens if I hire a car OUTSIDE of London, and take it into the congestion charge zone?
• Will I be charged if I cancel a reservation?
• Can I join if I'm already a member with another car club?
• I want to cancel my account - how do I do this?
• What if I receive a Penalty Charge Notice?
• What is driving credit?
• What is the monthly minimum spend?
• Can I get credit for referring a friend?

Ways to get in touch

Our opening hours are:

Monday to Friday (incl Bank Holidays): 8am - 8pm

Saturday & Sunday: 8am - 6pm

Call us on 0191 375 1050

Out-of-hours: 0191 375 1051 (emergencies only)

Email us at [email protected]

Media Enquiry check our online press office

Have a question? Take a look at our FAQs to see if we already have an answer!

Office Address

Head Office: 

Co-wheels Car Club
7 - 15 Pink Lane
Newcastle
Tyne & Wear
NE1 5DW

Registered Office - 3a Sunderland Road, Gilesgate, Durham DH1 2LH

Using cars in a smarter way

Co-wheels provides businesses and organisations in the private sector with a greener and more cost effective travel solution:

• No need for pool cars with associated costs, and reduced reliance on taxis

• Reduce parking pressures on site

• Eliminate admin for business mileage claims

• Enable staff to travel to work by more sustainable modes, knowing there is a car available if needed.

• One-off joining fee for access to cars in 60 locations across the UK.

How it works

SMEs can sign up for a business account with Co-wheels. Once registered, staff members can sign up as drivers under the account.

This gives staff their own smartcard and ability to log in and book cars as needed on the online system.

Trips taken by drivers are charged to the main account, and a breakdown of bookings by driver is provided at the end of the month.

Business Brochure	Staff Driver Brochure	Business Rate Card

Membership

Organisations can sign up for a one-off joining fee of £20.83. There is no monthly ongoing charge or minimum spend.

Additional drivers can sign up to an account for £10.

All drivers also qualify for free personal membership to Co-wheels. This means bookings for both work and private use can be managed under the same log in and with the same smart card.

If you're reading this page, you'll have seen an exclusive offer to join our car club for free!

Here is your opportunity to become a member of the UK's only national independent car club without paying to join!

Don't forget that free membership can only be claimed by entering the promo code into the 'Promotions' box on your application.

This promotion cannot be used in conjunction with any other offer, and cannot be claimed retrospectively

What does 'Join for free' mean?

This means you will be able to join Co-wheels car club as a member for free (usually £25). Unlike other car clubs who charge large annual membership fees, we only have a one-off joining fee, which we will waive.

We also have a £5 monthly minimum spend, which will be debited from your account if you don't use this up in hire time during each calendar month.

You can cancel your account at any time with no charge.

What is 'Free driving credit'?

Driving credit is automatically added to your account when you sign up. The credit applies to hire time charges only, not mileage or the monthly minimum spend. You can use the credit on multiple journeys, and there is no expiry date. After your credit has been used, you will be charged normal rates.

Car hire costs

Cars hire is charged in 15 minute increments, based on your booking. There is a per hour rate, with discounted overnight and 24hr periods. There are no fuel costs, but there is a nominal mileage cost, except for electric vehicles, which are exempt.

See our full list of prices.

Who can join?

If you've held a licence for over a year, and have no more than 6 points (0 points if 21 or under), you can join Co-wheels!

See our FAQs page for any other questions you may have.

Pay-as-you-go van hire

• Hire a van for as little or long as you need - pay by the hour

• Pick up and drop off at any time of the day or night, from a street near you

• Part of the larger Co-wheels car club pay-as-you-go car hire scheme.

Hire charges & how it works

You can hire a van for any period over 30mins, with discounts for overnight or any 24 hr booking. You pick up and return the van from its dedicated parking bay. There's no need to pick up keys as you can book the van online and access it with a smartcard.

Insurance and fuel are included in the hire charge - you only pay for the hire period, plus a small mileage cost for non-electric vans. 

Vans are available in Glasgow, Dundee, Aberdeen, Newcastle, Birmingham and Oxford, with more locations coming soon.

Click Here to book your next trip in a van now!

Co-wheels is at the forefront of electric vehicle provision in car clubs across the country.

Easy to drive, automatic, smooth and silent, our electric vehicles (EVs) are proving popular with all members. We are even pioneering the first Hydrogen powered shared vehicles in the UK in Aberdeen.

Why choose Electric?

Electric vehicles represent the best environmental choice for new cars for many reasons:

• Improved air quality – there are no emissions at all at the point of driving, delivering a significant benefit to city centre pollution levels, including NOx and particulates, as well as CO2.
• No noise – at speeds under 15mph the cars are almost silent (at higher speeds the noise comes from the wheel resistance), creating a more pleasant local neighborhood.
• Fun, quick and easy to drive – the EVs are automatic, are very responsive and quick off the mark.
• No mileage costs – making your Co-wheels booking even cheaper.
• Lower impact option – EVs are over 40% more efficient than standard petrol and diesel cars, when looking at 'well to wheel' and life cycle analysis.

How do I use them?

• The EVs are booked on the Co-wheels system, just like all our vehicles. 
• Instead of a fuel card, there is a card giving you access to the charging point. Just use this to retrieve the charging lead, put it in the boot, and you are ready to drive off.
• All of the cars clearly display how many miles you can complete on the trip.
• At the end of the booking, use the charging card to access the charging point, plug the car in, and lock it up with your Co-wheels smart card, as you would with all Co-wheels cars.
• All of the vehicles have information sheets in them, with detailed instructions, just in case!
• See our vehicle guides in the sidebar.

What about recharging?

• All of the Co-wheels EVs are parked in bays with dedicated charging posts. Please note that these charge posts are not operated by Co-wheels - if you encounter any issues, a dedicated helpline is printed on the units themselves.
• The access card is in the on-board computer (where the fuel card can usually be found). The charging lead is in the boot.
• Cars typically take about 4 hours to recharge completely, but some will be a bit quicker, some a bit slower.
• Please put the car back on charge at the end of every booking – ready for the next member!
• There are more and more public charging points popping up across the UK – find your nearest one on Zap-Map. The map also shows which access card you need – most of them will be accessible free of charge.
• Many of the EVs have charging cables ending in a 3 pin plug. Please do not charge these cars at home, and just use the public charging network or dedicated EV charging points only.

Ecotricity operate the Electric Highway - a network of rapid chargers in service stations and IKEA stores on major trunk roads across the UK. Renault ZOE and Nissan LEAF cars can use these charge points, but please plan your journey accordingly if you do not wish to pay to recharge (cost not covered). To charge:

• Download the Electric Highway app
• Register for an account (free), and register your debit card
• Pay per charge - £6 for 30mins, which will charge an empty tank to 80%.

Hydrogen Cars

In Aberdeen we are pioneering public hire of zero emission Toyota Mirai Hydrogen powered cars. These have a fuel cell instead of an engine which converts hydrogen gas into electricity to run electric motors powering the car, so the only emission is water vapour.

The Mirai, winner of the World Car Awards’ green car of the year, allows long-distance emission free motoring with a range of about 300 miles. The cars, which are all right-hand drive, will be stationed at Gallowgate Car Park and East Craibstone Street.

Aberdeen has two hydrogen refuelling stations, at Kittybrewster and Cove, to support the growing fleet of cars, buses, and commercial vehicles operating in the city as part of the innovative programme.

For full details on this scheme check our blog post here and you can download a guide on how to drive them or check out the refuelling video.

Our vision

During our mission to get car clubs established across the country, we have been able to develop a number of different schemes which are heavily influenced by local partners and residents. Therefore, if you are keen to see Co-wheels where you live or work, there is a solution to fit.

Our vision is to develop a network of Co-wheels community car clubs which are accessible to as many people as possible. So what are you waiting for, get in touch!

Member car scheme

Our Member Car Scheme offers members and potential members the opportunity to convert their car into a Co-wheels car. This has proven to be a great way of starting new car clubs and expand existing fleets.

How it works

You remain the owner of the car, but you agree to put your car into the Co-wheels fleet for other members to use. From the point you do this, Co-wheels will cover all maintenance, servicing, tax, insurance and will regularly clean and check the car.

You will receive a healthy allowance of ‘free use’ of your own car or any car in our fleet. So the benefits are you stop spending money on your car; you have access to Co-wheels cars across the UK and you are helping to develop the car club in your area!

We are pretty flexible on cars we accept. Generally though, we are looking for cars five years and under. We do a full mechanical check of the car before it enters the scheme.

To offer your car or to find our more, please contact us.

Co-wheels Social Franchise

A Community Resource.  An Environmental Travel Choice.  A Business Opportunity.

As a social enterprise, Co-wheels is very keen to see the network grow and need local partners to help with this process. Locally managed, community based car club schemes operating under licence within the Co-wheels family will be provided with the resources required to set up and operate a scheme themselves.

We run franchise operations in a range of locations from small villages (eg Ashton Hayes) to larger towns (e.g. Swindon). We are by far the largest and the fastest growing not-for-profit car club operator in the country.

What do we offer?

Basically we can make available a full range of resources to set up and operate a car club. We will provide ongoing support to enable the scheme to grow effectively and sustainably.

Set-up resources

• Co-wheels Franchise Manual 
• Training 
• Software and systems 
• Car Park Advice 
• Launch and Promotion Package 
• Branded Stationery

On-going support

• Booking website 
• Billing and collections 
• Vehicle Insurance 
• Member processing including driving licence checks 
• 24/7 emergency helpline for members 
• Fuel cards 
• Marketing support for potential business and residential members 
• Support for negotiating with developers setting up car clubs.

What do you need?

The local partner will usually need to source their own vehicles, whether these are owned, leased or borrowed from within the local community. Co-wheels can provide some assistance is securing vehicles. You will also need enthusiasm for the concept, commitment to the project and some start up funding. You will need sufficient finance to cover the initial outlay to establish the scheme.

What does it cost?

The tariff is set as low as possible to cover costs. Successful schemes pay more to help support growth of the wider network. Please get in touch for up to date prices or for more information by clicking here.