- I can't remember my password - help!
- What if I need help out-of-hours?
- What happens if the car breaks down while I'm on the road?
- What happens if I have an accident?
- What happens if the car isn't there when I've booked it?
- What if there's another vehicle in the parking bay when I return the car?
- What do I do if there's a Penalty Charge Notice (PCN) on the vehicle at the start of my hire?
- I've lost my smartcard!
- I have a booking, but I have lost/forgotten my smart card!
- I want to cancel my account - how do I do this?
- What if I receive a Penalty Charge Notice?
- How is the total cost of a booking calculated?
- How do I pay?
- When will my card be charged?
- What if there is a problem with the trip?
- How is mileage calculated?
- What happens if my payment is unsuccessful?
- How do I update my card details?
- Are my account details safe?
- Can I have more than one card linked to my account?
- I currently pay via Direct Debit. Can I pay by card?
- If I finish my reservation early, will I still be charged for the full time I have booked?
- How can I view the payments I have made?
- What happens if I hire a car in London, but take it into the congestion charge zone?
- What happens if I hire a car OUTSIDE of London, and take it into the congestion charge zone?
- Will I be charged if I cancel a reservation?
- Can I join if I'm already a member with another car club?
- I want to cancel my account - how do I do this?
- What if I receive a Penalty Charge Notice?
- What is driving credit?
- What is the monthly minimum spend?
- Can I get credit for referring a friend?
Ways to get in touch
Our opening hours are:
Monday to Friday (incl Bank Holidays): 8am - 8pm
Saturday & Sunday: 8am - 6pm
Call us on 0191 375 1050
Email us at firstname.lastname@example.org
Media Enquiry check our online press office
Have a question? Take a look at our FAQs to see if we already have an answer!
Co-wheels Car Club
7 - 15 Pink Lane
Tyne & Wear
Registered Office - 3a Sunderland Road, Gilesgate, Durham DH1 2LH
Using cars in a smarter way
Co-wheels provides businesses and organisations in the private sector with a greener and more cost effective travel solution:
No need for pool cars with associated costs, and reduced reliance on taxis
Reduce parking pressures on site
Eliminate admin for business mileage claims
Enable staff to travel to work by more sustainable modes, knowing there is a car available if needed.
One-off joining fee for access to cars in 60 locations across the UK.
How it works
SMEs can sign up for a business account with Co-wheels. Once registered, staff members can sign up as drivers under the account.
This gives staff their own smartcard and ability to log in and book cars as needed on the online system.
Trips taken by drivers are charged to the main account, and a breakdown of bookings by driver is provided at the end of the month.
Staff Driver Brochure
Business Rate Card
Organisations can sign up for a one-off joining fee of £20.83. There is no monthly ongoing charge or minimum spend.
Additional drivers can sign up to an account for £10.
All drivers also qualify for free personal membership to Co-wheels. This means bookings for both work and private use can be managed under the same log in and with the same smart card.
Pay-as-you-go van hire
Hire a van for as little or long as you need - pay by the hour
Pick up and drop off at any time of the day or night, from a street near you
Part of the larger Co-wheels car club pay-as-you-go car hire scheme.
Hire charges & how it works
You can hire a van for any period over 30mins, with discounts for overnight or any 24 hr booking. You pick up and return the van from its dedicated parking bay. There's no need to pick up keys as you can book the van online and access it with a smartcard.
Insurance and fuel are included in the hire charge - you only pay for the hire period, plus a small mileage cost for non-electric vans.
During our mission to get car clubs established across the country, we have been able to develop a number of different schemes which are heavily influenced by local partners and residents. Therefore, if you are keen to see Co-wheels where you live or work, there is a solution to fit.
Our vision is to develop a network of Co-wheels community car clubs which are accessible to as many people as possible. So what are you waiting for, get in touch!
Member car scheme
Our Member Car Scheme offers members and potential members the opportunity to convert their car into a Co-wheels car. This has proven to be a great way of starting new car clubs and expand existing fleets.
How it works
You remain the owner of the car, but you agree to put your car into the Co-wheels fleet for other members to use. From the point you do this, Co-wheels will cover all maintenance, servicing, tax, insurance and will regularly clean and check the car.
You will receive a healthy allowance of ‘free use’ of your own car or any car in our fleet. So the benefits are you stop spending money on your car; you have access to Co-wheels cars across the UK and you are helping to develop the car club in your area!
We are pretty flexible on cars we accept. Generally though, we are looking for cars five years and under. We do a full mechanical check of the car before it enters the scheme.
To offer your car or to find our more, please contact us.
Co-wheels Social Franchise
A Community Resource. An Environmental Travel Choice. A Business Opportunity.
As a social enterprise, Co-wheels is very keen to see the network grow and need local partners to help with this process. Locally managed, community based car club schemes operating under licence within the Co-wheels family will be provided with the resources required to set up and operate a scheme themselves.
We run franchise operations in a range of locations from small villages (eg Ashton Hayes) to larger towns (e.g. Swindon). We are by far the largest and the fastest growing not-for-profit car club operator in the country.
What do we offer?
Basically we can make available a full range of resources to set up and operate a car club. We will provide ongoing support to enable the scheme to grow effectively and sustainably.
- Co-wheels Franchise Manual
- Software and systems
- Car Park Advice
- Launch and Promotion Package
- Branded Stationery
- Booking website
- Billing and collections
- Vehicle Insurance
- Member processing including driving licence checks
- 24/7 emergency helpline for members
- Fuel cards
- Marketing support for potential business and residential members
- Support for negotiating with developers setting up car clubs.
What do you need?
The local partner will usually need to source their own vehicles, whether these are owned, leased or borrowed from within the local community. Co-wheels can provide some assistance is securing vehicles. You will also need enthusiasm for the concept, commitment to the project and some start up funding. You will need sufficient finance to cover the initial outlay to establish the scheme.
What does it cost?
The tariff is set as low as possible to cover costs. Successful schemes pay more to help support growth of the wider network. Please get in touch for up to date prices or for more information by clicking here.
Co-wheels can provide fleet management solutions for organisations and businesses in the private sector, enabling a unique interaction between travel modes.
The system gives users options for planning business activity. In particular, it encourages active travel and lessens the need for commuting by car. The use of telematic technology allows fleet resources to be shared between corporate travel, private use by staff members and the general public.
|Derbyshire Community Health Services NHS Trust||North Bristol NHS Trust||Nottinghamshire Healthcare NHS Foundation Trust|
|Rotherham, Doncaster, and South Humber NHS Foundation Trust||Sirona Care & Health (St Martin's Hospital)|
Social Care Providers
|Bristol Community Health||Second Step||Turning Point|
|Barratt Homes||GreenSquare||HAB Housing|
|Aberdeen City Council||Bath & North East Somerset Council||Bristol City Council|
|Cumbria County Council||Dumfries & Galloway Council||Durham County Council|
|Salford City Council|
|Abertay University||Bournemouth University||Bucks New University|
|Newcastle University||Oxford Brookes University||University of Cumbria|
|University of Dundee||University of the West of England|
|Avon Fire & Rescue|
Becoming a Co-wheels member is quick and easy
When you join the car club, you pay as standard:
- Lifetime membership fee of £25
- Minimum spend of £5 per month (Hiring once a month covers this!)
Joining the car club
Complete the online application form, all you need is a bank card to set up your account.
Then, when it is convenient, set up your Driver profile online using your driving licence and National Insurance number - overseas licences can be validated by post.
We'll send your membership pack straight away, so you should have your smartcard and be able to book a car within a few days.
- If you live at the same address as an Account holder they can invite you to join their account as a Driver
- To join an existing company account as a staff driver, you must be invited by the account holder
0191 375 1050
Co-wheels is the only independently-owned national car club, providing low emission, hybrid and electric cars on a pay-as-you-go basis for organisations and communities across the UK.
Operating as a Social Enterprise
Trading as a social enterprise means a commitment to improve society and environment. Our primary focus is to help our members to save money, reduce car ownership and create a cleaner environment by making lower impact transport options available to everyone. Because Co-wheels is a Community Interest Company, we reinvest profit into our operations to expand and improve the service.
|The Social Enterprise Mark shows that we are annually and impartially assessed against transparent criteria for social enterprise, all upheld by the independent Certification Panel.|
Community Car Club Network
Co-wheels now delivers car clubs in over 60 locations across the UK. We have a diverse range of operations, from city centres to villages. Some of our car clubs are used by local authorities and universities as pool cars for staff, whilst others focus entirely on being shared cars for local residents. We encourage local ownership of our operations which are sometimes run as community car clubs or as one of our social franchises.
The Co-wheels team look to create opportunities for innovative projects:
Continually seeking ways to partner with local and national transport operators to integrate our services.
Introducing electric vehicles wherever possible; ensuring they are accessible and appealing by introducing a zero mileage fee.
We are pioneering electric bike hire for employees, with our public access e-bike hire scheme in Bristol.
We are the first and only car club to introduce Wheelchair Accessible Vehicles into our fleet.
Social and environmental impact
Measuring our impact is important for internal bench marketing, and to demonstrate our impact on society and planet to our partners and investors. Co-wheels produces an annual Impact Report which outlines what we have achieved.