Coronavirus - new travel restrictions

Coronavirus - new travel restrictions

Stricter travel restrictions have been put in place by the Government to combat the Coronavirus pandemic. Co-wheels is striving to deliver as normal a service as possible but please only use it when absolutely essential.

The safety of members is our top priority so we strongly urge you to follow Government advice and only use our vehicles for these essential journeys:

  • Shopping for basic necessities, as infrequently as possible.
  • Medical needs to provide care or help to a vulnerable person.
  • Travelling to and from essential work, where it is an absolute necessity and cannot be done from home.

If you need to use a Co-wheels car for one of these reasons then please keep yourself and other members safe.

Although we have issued our cleaners with additional sanitising materials, we ask members to follow guidance from health experts about regular hand cleaning. We advise members to bring alcohol based disinfectant wipes to wipe down surfaces you touch in the car, and please keep your hands clean by washing or using anti-bacterial hand gel before and after each trip.

Only travel with members of your household and if you are in one of the following groups then please stop using Co-wheels cars for 14 days in the interests of all members:

  • You are under quarantine for COVID-19.
  • Display any of the symptoms of the COVID-19 virus.
  • Are living with or in personal contact with someone currently quarantined or tested positive for the virus.

Offer for all NHS and Care Staff

We also want to help those in the front line against Coronavirus. As public transport is cut, many care staff may find it difficult to get to work or get their essential shopping, so we are cutting our rates for front line carers in half. All NHS care staff such as doctors, nurses and paramedics, and all front line carers, like home helps and staff in care homes, will get 50% off bookings.

If you are already a member then contact our Customer team via live chat, email them on, or phone on 0191 375 1050 and send us a copy of your work ID to verify it. If you know those who aren’t members and could benefit from it then pass this on and ask them to sign up using the code COVIDCARE so they will not be charged any membership or monthly fees to join.

We’ll keep in touch

We are closely following updates on Coronavirus, including guidance from Public Health England (PHE), the World Health Organization (WHO), and local health officials and will take recommended actions to keep our members safe as the situation changes.

The Co-wheels Team