Call Agent - Newcastle

Call Agent - Newcastle

The Job

Our Customer Service Team are essential to the business and with our team consistently receiving 96% of ratings being good or excellent in independent annual surveys we are looking for someone who shares the passion of the current team in delivering an excellent customer experience.

On a daily basis you may be handling emails, calls, web-chats or processing admin work such as member applications or penalty charge notices and speeding tickets. Similarly, whilst we hope it doesn't happen you may be assisting members when they need our support urgently, such as in cases of accidents or breakdowns.

You may also be asked to support our Fleet Admin team in arranging services or repairs.

Working Hours & Pay

Working hours are based on a 4 week rota, during that rota you will work a variety of shifts.

Week 1: Mon - Thurs 10am - 8pm

Week 2: Mon - Thurs 8am - 6pm

Week 3: Thurs 8am - 6pm, Fri 10am - 8pm, Sat and Sun 8am - 6pm

Week 4: 'On call week’ - not required in the office, you will answer emergency calls (between 8pm - 8am) such as breakdowns and accidents when the office is closed.

Salary starts at £18,923 per annum, naturally you will also receive a company pension.

Who we are looking for

Ideally you will have at least one years experience in a similar environment, delivering excellent customer service.

You need to be good with multi-tasking and organising your time effectively and the ability to work unsupervised.

Of course, as you are joining a team, we really would love you to be a strong team player.

As well as a passion for delivering good customer service, one of the real strengths in our CS team is their commitment to owning issues, so, the ability to see a problem through to it's resolution is also what we are looking for

We aren't the type of business who sets a process and then just expects someone to follow it so again if you are the type of person who isn't shy in offering feedback and alternatives to what we do, then that's good too.

Applying for the role

Send us your CV and a short covering letter. In the covering letter we would like to know what makes you the stand-out person we should offer the job to. Now, lots of people will say I will give 100%, always be on time and am reliable, so to stand out more tell us something different. Your CV will tell us about your experience, we also want to know about you as a person and an individual because that is how you will be treated if you are working for us.

Click here to apply.