What happens if the car isn't there when I've booked it?

What happens if the car isn't there when I've booked it?

A:

In the unlikely event that the car isn’t in its bay when you arrive to pick it up, we’ll discuss alternative means of transport for you straight away. We will advise that you use other means of transportation to get to the next closest car, or your destination (e.g. train, bus, or taxi). If you need to get a taxi to your destination and then back again, you will only pay car club prices. Please ensure that you keep hold of any receipts, in the event of this unlikely scenario.