I have a booking, but I have lost/forgotten my smart card!

I have a booking, but I have lost/forgotten my smart card!

A:

Unfortunately, in this circumstance, you will be unable to gain access to the vehicle if this is your first booking with us. However, if you possess a contactless card, we may be able to issue you with a PIN to assign your card to your account. Please contact us during office hours to discuss this.