How do I refuel the car?

How do I refuel the car?

A:

If you do need to refuel, use the fuel card provided, and we’ll pick up the bill. All cards can be found slotted into the left hand side of the on-board computer (found next to the rear view mirror). We ask all members to leave the car with a quarter of a tank of fuel at the end of their booking, so you shouldn't need to refuel straight away.

Please note that the fuel card can be used at most major cashier-operated garages, but not at pay-at pump stations. A map of locations which accept our fuel cards can be found on the Allstar website.

To use the fuel card, please follow these instructions:

Our new 'chip cards' will require you to input the fuel card into a card reader. When the card is placed into the reader, you will be prompted to input the mileage into the reader, and then sign for the payment to be authorised.

On the rare occasion during which there are any issues with payment, please ask the cashier to cancel the transaction, and try again. If the issue continues, please contact Allstar Fuel, our card provider, on 08704 195 165. If the issue cannot be resolved, please pay for fuel yourself, and send the receipts to our Head Office, for prompt reimbursement.