- Can I pick up a car in one location, and leave it at another, for a one-way trip?
- Can I cancel or change a booking?
- How long can I book a car for?
- How far in advance can I make a booking?
- I can't remember my log-in ID/password - help!
Our cars need to be returned to their original bays at the end of the booking. If you are returning an electric vehicle, please ensure that the car is plugged in/charging at the charge point once parked. Failure to do so may result in the receipt of a penalty charge notice.
You can cancel or change a booking at any time, by either logging into your account, or calling us during office hours. If you leave it until the very last minute, though, we may have to charge you a fee.
You can book a car for a minimum of 30 minutes. There is no maximum booking time, although you will need to contact us for any booking lasting longer than 7 days.
Our booking system allows you to book a car from 15 minutes in advance, up to 12 months. The latter would only be required for the most organized of travellers!
Your log-in ID is automatically sent to you via e-mail when your application has been processed. If you cannot remember or find it, please follow the instructions on how to recover them on our login page
Your password is set up when you initially sign up online – if you cannot remember it, you can request a password reset email to be sent to you, via the log-in page.